Service 02 // Service Leadership
Fractional Service Management
For companies with recurring problems that don't yet need - or can't justify - a full-time senior Service Director. You get the seniority, structure and governance without the headcount.
Multinational service governance call
When this applies
- The same escalations keep coming back.
- Your engineers are managing customers instead of technology.
- Senior Executives are called into every problem - loss of confidence in Service Management teams
- You have grown faster than your service-management capability.
- SLAs exist on paper but nobody governs them.
- Transformation Programme causing unexpected outages and or migrations not being successful
What we do
- Service management structure
- Escalation management
- SLA governance
- Customer governance
- Service reviews
- Major incident management
- Problem management
- Operational reporting
- Risk management
- Service improvement
What you get
- A defined service-management operating model your team can actually run.
- Escalation paths and severity definitions that stop problems reaching the founders.
- Customer-facing governance: service reviews, reporting and a credible senior presence.
- A measurable reduction in repeat incidents and unmanaged escalations.
How to engage
From first contact to control.
Discovery call
One hour, no cost. We look at your current service reality, customers and pressure points.
Baseline
A two-week assessment producing a written picture of gaps, risks and priorities.
Embed
A fixed number of days per month, agreed in advance. Named lead, published availability.
Transition
We build capability towards a permanent hire, then hand over cleanly and step back.
Commercial models
Clear scope. Clear price.
Model A
Foundation
€3,400 / month
2 days per month, 3-month minimum
Smaller teams that need structure, governance and a senior escalation point without ongoing operational involvement.
Model B
Embedded
€7,900 / month
5 days per month, 6-month term
Companies with enterprise customers that need active service leadership: reviews, escalations, reporting and improvement.
Model C
Service Director
€12,500 / month
8 days per month, 6-month term
Organisations that need a de facto Service Director now, including customer-facing accountability and team leadership.
Indicative figures. Every engagement is confirmed in writing before work starts - scope, duration, availability and price. No open-ended time and materials.