Pricing & business model
Four ways to engage us.
Critical work should not come with commercial ambiguity. Here is exactly how we engage, what it costs and what you get. Figures are indicative and confirmed in writing before anything begins.
Engagement & pricing
How organisations engage us.
Fixed scope where possible, day-rate where speed matters, monthly where the problem is structural. Always confirmed in writing before work starts.
Reactive
Emergency Response
€1,850 / day
Mobilised within 24 hours
Programme
Recovery Programme
From €22,000
Fixed scope, 4–8 weeks
Retained
Fractional Leadership
€3,400+ / month
2–8 days per month
Preventive
Readiness & Standby
From €6,500
Audits, playbooks, simulations
Engagement models
Reactive
Emergency Response
€1,850 / day
Mobilised within 24 hours
A live critical situation. We take control of the response, manage the customer and executive layer, and drive recovery. Booked in day blocks, reviewed weekly.
- Same-day situation call
- Response leadership on site or remote
- Customer and executive communication
- Daily control cadence
Programme
Recovery Programme
From €22,000
Fixed scope, 4–8 weeks
The incident is over but the relationship, the service or the confidence is not recovered. A fixed-price programme with defined outcomes and a written close-out.
- Recovery plan and governance
- Customer recovery management
- Root cause and prevention track
- Executive reporting pack
Retained
Fractional Service Leadership
€3,400 – €12,500 / month
2–8 days per month, 3–6 month terms
Senior service-management leadership without the headcount. Structure, governance, escalation control and customer-facing credibility on a predictable monthly fee.
- Named service lead
- Escalation and SLA governance
- Customer service reviews
- Monthly operational reporting
Preventive
Readiness & Standby
€2,400 / month or fixed project
Audits from €9,500 · simulations €6,500
Build and test the capability before you need it - or keep a named response lead on standby with guaranteed availability and a reduced day rate.
- Crisis-management audit
- Playbooks and frameworks
- Tabletop simulations
- Guaranteed response window
What you receive
Every engagement leaves written evidence.
- Situation reports and executive updates during the response.
- Post-incident review with root cause, impact and timeline.
- Service Improvement Plan with owners, deadlines and measures.
- Governance pack: escalation paths, playbooks and reporting cadence.
Commercial principles
Scope before spend
Every engagement starts with a no-cost call. If we cannot add control, we say so and recommend what would.
Fixed where possible
Assessments, playbooks and recovery programmes are fixed-price. You know the number before we start.
No open-ended billing
Day-rate work is booked in blocks and reviewed weekly. You can stop at any review point.
We hand back
Our success is measured by your organisation no longer needing us. Capability transfer is part of every scope.
The business model
Independent, senior-led, deliberately small.
How we make money
Fees only. No reselling, no vendor commissions, no software margin. We have no incentive other than resolving your situation.
How we scale
Senior-led delivery, deliberately limited. A small number of concurrent engagements protects response capacity for retained clients.
How we contract
Written scope, duration, availability and price before work starts. Monthly invoicing, 14-day terms, mutual 30-day notice on retainers.
How we exit
Every engagement includes handover: documentation, frameworks and capability left inside your organisation.