Service 01 // Crisis Response
Critical Response Management
For situations that are already happening. We step in, establish control, structure the response and drive the organisation towards recovery - while your engineers stay focused on the technology.
Recovery confirmed // service restored
When this applies
- A major customer is threatening to leave.
- A critical service has failed or is degraded.
- An incident has escalated beyond the technical team.
- The customer is demanding executive involvement.
- Nobody has clear ownership of the recovery.
- A high-value enterprise relationship is suddenly at risk.
What we do
- Major incident leadership
- Crisis management
- Customer escalation management
- Service recovery direction
- Executive coordination
- Recovery governance
- Stakeholder communication
- Post-incident review
What you get
- A single point of control and accountability for the situation, from day one.
- A structured response plan with named owners, priorities and decision points.
- Customer and executive communication handled with a consistent, credible narrative.
- A recovery plan that survives the crisis: root cause, prevention and follow-through.
How to engage
From first contact to control.
Contact
You call or email. We respond the same working day, and within hours for live critical situations.
Situation call
A 45-minute call at no cost. Facts, impact, stakeholders. We tell you plainly whether we can help.
Mobilise
Written scope, duration and price confirmed. Control established within the first 48 hours.
Hand back
Recovery delivered, review completed, ownership transferred back to your organisation.
Commercial models
Clear scope. Clear price.
Model A
Emergency Response
€1,850 / day
Mobilised within 24 hours
A live critical situation that needs control now. Booked in blocks of days, reviewed weekly, stopped the moment you no longer need us.
Model B
Recovery Programme
From €22,000
Fixed scope, 4–8 weeks
A situation that is stabilised but not resolved. Fixed-price programme covering recovery governance, customer management and post-incident review.
Model C
Standby Retainer
€2,400 / month
Guaranteed response, day rate at −15%
Companies with enterprise customers who want a named critical-response lead on call before the next incident, not after it.
Indicative figures. Every engagement is confirmed in writing before work starts - scope, duration, availability and price. No open-ended time and materials.