Service 03 // Preparedness
Crisis Readiness & Service Improvement
For companies that don't want to wait for the next crisis. We assess your capability honestly, then build the frameworks, playbooks and governance that hold under pressure.
Post-incident review and improvement reporting
When this applies
- You have never tested how you respond to a major incident.
- Escalation is improvised, not defined.
- Communication during incidents depends on one or two people.
- You are entering enterprise deals with real service obligations.
- Due diligence or a customer audit is coming.
- A recent incident exposed gaps you have not closed.
What we do
- Crisis-management audits
- Major incident playbooks
- Escalation frameworks
- Communication templates
- Governance models
- Executive reporting
- Tabletop exercises
- Crisis simulations
- Service-management frameworks
What you get
- A written, evidence-based assessment of how your organisation would actually perform.
- Playbooks and severity frameworks your team can follow at 03:00 without you.
- Pre-approved customer and executive communication templates.
- A tested response - proven in a live simulation, not just documented.
How to engage
From first contact to control.
Scoping call
One hour, no cost. We agree what needs assessing and what good looks like for you.
Assessment
Interviews, incident history and documentation review, delivered as a written report.
Build
Playbooks, frameworks and templates created with your team so they own them.
Test
A facilitated simulation against a realistic scenario, followed by findings and actions.
Commercial models
Clear scope. Clear price.
Model A
Readiness Audit
€9,500 fixed
3–4 weeks
An honest baseline: capability assessment, risk findings and a prioritised roadmap you can act on immediately.
Model B
Playbook Build
€18,000 fixed
6–8 weeks
Major incident playbooks, escalation and severity frameworks, communication templates and governance model.
Model C
Crisis Simulation
€6,500 per exercise
Half-day exercise plus report
Testing leadership and operational response under realistic pressure, with a written debrief and improvement plan.
Indicative figures. Every engagement is confirmed in writing before work starts - scope, duration, availability and price. No open-ended time and materials.